Customer Service & Support
Have a question? Please see the FAQs below or email us at: firstname.lastname@example.org
Do you ship internationally?
Yes, we currently ship to the following countries: USA, Canada, Ireland, Austria, Belgium, Bulgaria, Croatia, Czechia, Denmark, Estonia, France, Germany, Greece, Hungary, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, Ukraine.
How long will it take for my urn to ship?
Orders are packed and shipped within 1-5 business days. We offer free UPS Ground shipping that normally takes 1-4 days to arrive.
What happens if my urn breaks? Are your products guaranteed?
Yes! We guarantee our products for life and will do whatever we can to make sure you are 100% satisfied. If your urn breaks, send it back to us and we will ship you a new one for free.
What are the sizes and capacities of our urns?
• Vega Vase Medium Urn: 12.5" h x 5.25" w | Capacity: 105 cubic inches
• Vega Vase Small Urn: 10.75" h x 4.25" w | Capacity: 55 cubic inches
• Sol Outdoor Urn: 12.5" h x 6.5" w | Capacity: 105 cubic inches
• Aries Metal Urn 13.5" h x 4.5" w | Capacity: 110 cubic inches
How does the Vega Vase Urn Work?
Our urns are made of high quality hand-crafted materials. The top section of the urn is a water tight vase that can hold flowers, plants and other momentos. The bottom section of the urn is a compartment that holds the ashes within a sealed cremations bag.
Our patented design combines an urn for ashes with the functionality of a removable vase giving you the option to add flowers, candles, plants or other keepsakes. The sealed ashes are secured in a protected compartment within the base of the urn.
Who puts the ashes in my urn vase?
If you are working with a funeral home or crematory, the remains are usually returned in a plastic bag that are often within a cardboard or tin box. A crematory will transfer the ashes for you, or you can transfer the ashes into the provided sealable bag.
Do you offer engraving?
Yes, we offer custom engraving on the wooden disk of the Vega Urn. We offer 2 font choices: Serif and Sans Serif. We engrave and ship out your urn within 2-5 days! Engraving costs $39.
Can I make changes to my order?
We accept order changes until we pack up your urn. We try to pack orders the day we get them. We'll do everything we can to help accommodate changes - just email us at: email@example.com